TRACKING ORDERS
If you have an account with Cowboy Legend, simply log onto the site to check your order status by clicking on the My Account page, Account Login. Your orders will be listed in chronological order. For customers using Guest Checkout, simply call our Customer Service associates at (440) 399-7289 to check your order status.
ORDER CHANGES & CANCELLATION
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
SHIPPING
We currently offer Free Standard Ground Shipping on all domestic U.S. orders with no minimum purchase required. Standard shipping typically takes 3–5 business days after processing.
Orders shipping to Alaska and Hawaii may have different shipping rates and delivery times based on location.
Orders are processed and shipped on business days only, excluding major holidays, federal holidays, Saturdays, and Sundays.
Please allow up to 2 to 3 additional business days to process orders during peak periods.
We are unfortunately not able to ship to U.S. Territories, Military APO/FPO addresses, or P.O. Box addresses.
If your order is lost or stolen, please contact our customer care specialists at (440) 399-7289 to initiate a lost package investigation. Please allow 7–14 business days for the investigation to complete and for a resolution to be provided.
RETURNS/ EXCHANGES
We want you to be completely satisfied with our product. Unwashed, unworn, and unused merchandise may be returned within 30 days after purchase for a refund, minus $5.95 for return shipping.
Returned items must be new and unused, with original packaging and all original garment tags still attached. Shipping charges for Standard, 2nd Day, and/or Next Day shipping are only refunded if we inadvertently sent the wrong item(s) or if the item(s) sent are found to be defective. For defective items, please contact us for assistance.
For self-serve returns, please log into your account using the following link: Account Login. Once logged in, you may select the order(s) and item(s) you want to return, enter the return reason, and submit the return request. As soon as your return is approved, you will receive a return label via email.
We cannot accept exchanges at this time. Please place a new order for any updated items and request a return for any unwanted items.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx using the address below:
Taj Imports Inc.
21891 Forbes Rd. Suite 101
Oakwood Village, OH 44146
Be sure to keep the tracking number from the package you are returning to ensure the package has been delivered to our warehouse. We are not responsible for any packages sent with a return label not provided by us.
Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only items purchased directly from our website are eligible for mail-in returns.
FINAL SALE
Final sale items are not eligible for return. If you purchased an item before it became final sale, please contact Customer Service at support@thecowboylegend.com and we will manually initiate a return for you.
RETURN A GIFT
If you would like to return or exchange a gift, please contact Customer Service at support@thecowboylegend.com or by calling (440) 399-7289.
HOW DO I RETURN AN PRODUCT?
To return an item, please contact our customer support team with your order number and reason for return. Once your request is approved, we will share the return instructions with you. Items must be unused, unworn, and in their original condition with tags attached.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
CONTACT US
Mon-Fri, 9:00am – 5:30pm (except Fri till 12:00pm) Eastern Time / 8:00am – 4:30pm (except Fri till 11:00am) Central Time / 6:00am – 2:30pm (except Fri till 9:00am) Pacific Time
(440) 399-7289
support@thecowboylegend.com