SHIPPING & RETURNS POLICY

Shipping, Returns & Exchanges Policy

Tracking Your Order

Customers with a Cowboy Legend account can check their order status by visiting the My Account page and selecting Account Login. Your orders will be displayed in chronological order.

Customers who placed an order using Guest Checkout may contact our Customer Service team for order-status assistance:

Phone: (440) 399-7289
Email: support@thecowboylegend.com

Once your order ships, tracking information will be sent to the email address used when placing the order. Please allow up to 24–48 hours for the carrier to update the tracking information.

Order Changes and Cancellations

We process orders quickly so they can be shipped as soon as possible. Therefore, orders cannot be canceled or modified after they have been submitted.

Please review your shipping address, item selections, colors, and sizes carefully before completing your purchase.

Shipping

The Cowboy Legend offers free Standard Ground Shipping on domestic U.S. orders, with no minimum purchase required.

Standard Ground Shipping typically takes 3–5 business days after the order has been processed and shipped.

Shipping rates and estimated delivery times for Alaska and Hawaii may vary depending on the destination and will be displayed during checkout.

Orders are processed and shipped on business days only. Business days do not include Saturdays, Sundays, major holidays, or federal holidays.

During holidays, product launches, and other peak periods, please allow an additional 2–3 business days for order processing.

At this time, we are unable to ship to:

U.S. Territories
Military APO or FPO addresses
P.O. Box addresses

Lost, Stolen, or Missing Packages

If your package appears to be lost, stolen, or missing, please contact our Customer Care team at (440) 399-7289 or support@thecowboylegend.com.

We will initiate an investigation with the shipping carrier. Please allow approximately 7–14 business days for the investigation to be completed and for a resolution to be provided.

Carrier investigations and replacement eligibility may depend on tracking information, delivery confirmation, and the circumstances surrounding the shipment.

Returns and Exchanges

We want you to be completely satisfied with your purchase from The Cowboy Legend. Eligible merchandise may be returned within 30 days of purchase.

Return Eligibility

To qualify for a return, merchandise must be:

Unwashed
Unworn
Unused
Unaltered
In its original condition
Returned with all original garment tags attached
Returned with the original packaging, when applicable

Items that have been worn, washed, altered, damaged, stained, or returned without the original tags may not be accepted.

All returns are subject to inspection and approval after they arrive at our warehouse.

100% Wallet Refund

Once an eligible return has been received, inspected, and approved, 100% of the returned item’s purchase value will be refunded as store credit to your Cowboy Legend account wallet.

No return shipping fee will be deducted from your wallet refund when you use the return label provided by us.

Wallet credit:

Does not expire
Can be used at any time
Can be applied toward any eligible product available on TheCowboyLegend.com
Is issued for the returned item’s purchase value
Does not include expedited shipping charges or other non-refundable fees unless the order was incorrect or defective due to our error

Refunds are issued as account-wallet credit rather than to the original payment method, except where otherwise required by applicable law.

Size Exchanges

We offer exchanges for size-related issues within 30 days of purchase, subject to product availability.

To request a different size, please submit an exchange request through your account. The returned item must meet all return-eligibility requirements.

If the requested size is available, we will assist with the size exchange after the original item has been returned and approved.

If the requested size is unavailable, 100% of the returned item’s purchase value will be added to your account wallet. You may then use the wallet credit to purchase another size, style, or eligible item from TheCowboyLegend.com.

Wrong or Defective Items

If you receive an incorrect, damaged, or defective item, please contact our Customer Service team before returning it.

Please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging, when requested

Once the issue has been reviewed, we will provide the appropriate return, replacement, exchange, or wallet-refund instructions.

When an incorrect or defective item was sent because of our error, eligible original shipping charges may also be credited.

How to Submit a Return or Exchange

To submit a self-service return or size-exchange request:

Visit the Account Login page.
Log in using the email address associated with your order.
Select the applicable order.
Select the item you wish to return or exchange.
Choose the return or size-exchange option.
Enter the reason for your request.
Submit the request for approval.

Once your request has been approved, return instructions and a prepaid return label will be sent to you by email.

Please do not send merchandise back before your return request has been approved.

Returning an Item Without Our Return Label

Customers who choose not to use the return label provided by us should send the merchandise through a traceable shipping carrier, such as USPS, UPS, or FedEx, to:

Taj Imports Inc.
21891 Forbes Rd., Suite 101
Oakwood Village, OH 44146

Please include your order information inside the package and keep the tracking number until the return has been delivered and processed.

Customers are responsible for shipping costs when using their own return label. These independently paid shipping costs will not be reimbursed.

The Cowboy Legend is not responsible for packages that are lost, damaged, misdirected, or not delivered when returned using a shipping label that was not provided by us.

Return Processing Time

After your return has been delivered to our warehouse, please allow up to 7 business days for inspection and processing.

Once the return has been approved and the wallet refund has been issued, a confirmation email will be sent to the email address associated with your order.

Wallet credit may require the customer to log into the same account or use the same email address associated with the original purchase.

Purchases From Other Retailers

We cannot accept returns or exchanges for merchandise purchased from other retailers, marketplaces, stores, or websites.

Only merchandise purchased directly from TheCowboyLegend.com is eligible for returns, size exchanges, or Cowboy Legend account-wallet credit through our website.

Returning or Exchanging a Gift

To request a return or size exchange for a gift purchased directly from TheCowboyLegend.com, please contact our Customer Service team.

Please provide the purchaser’s name, order number, email address, or any other available order information so we can locate the purchase.

Approved gift returns will be issued as Cowboy Legend store credit. Gift returns must meet the same eligibility requirements and 30-day return period as standard purchases.

Contact Us

For assistance with an order, shipment, return, exchange, defective item, or wallet refund, contact The Cowboy Legend Customer Service team.